Legal
How passengers opt in to text messages
Trip notifications are sent by the transportation operator you booked with, not by RydGenie. This page shows exactly how consent is collected, what the consent language says, and how to stop messages at any time.
Last updated September 4, 2026
For carrier and compliance reviewers
The live control below is the same component rendered in every operator’s passenger booking portal. That portal is behind a sign-in, so this page publishes the flow at a public address. The form is inert — nothing submits and no number entered here is collected.
1. Where the opt-in appears
A passenger books a trip in their operator’s portal. On the booking form, directly beneath the mobile number field, they are offered text updates. The example below uses a fictional operator, Acme Limousine; in the real portal the operator’s own name appears, because they — not RydGenie — are the sender of record.
2. The opt-in, exactly as a passenger sees it
Optional — we’ll email your confirmation either way.
The checkbox above is the live component, rendered from components/legal/sms-consent-checkbox.tsx. It is shown here unticked, which is how it is always shown.
3. The rules this flow follows
- The box is never pre-ticked. A pre-selected box is not consent, so the control has no default-checked state to set.
- Consent is never required. A passenger can book, pay for and take a trip without agreeing to text messages — they receive updates by email or phone instead. The field is never marked required.
- Consent is per operator. Agreeing with one operator never opts a number in with another. Records are keyed to the operator, never to the number alone.
- Only the number’s owner may opt it in. Passengers are told not to enter someone else’s number.
- What was agreed to is recorded. The exact consent wording shown, the timestamp, and the page it was given on are stored, so consent can be evidenced for as long as messages are sent.
4. Disclosures made at the point of consent
The consent text above carries all of these, before anything is agreed to:
- The program name — Acme Limousine Ride Alerts, named for the operator.
- What the messages are: reservation confirmations and itinerary changes, quote-ready and payment-due notices, driver assigned, en route, and arrived alerts.
- Message frequency varies by trip activity — typically 2 to 6 messages per reservation.
- Message and data rates may apply.
- Reply STOP to cancel. Reply HELP for help.
- Links to the SMS Terms and Privacy Policy.
5. Stopping messages
Reply STOP to any message. END, CANCEL, UNSUBSCRIBE and QUIT are accepted too. One confirmation follows and then nothing further. Replying START resubscribes; replying HELP returns the operator’s support contact.
Opting out never cancels a reservation — the operator switches to email or phone.
6. What happens to the number
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes at any time. Text messaging originator opt-in data and consent are not shared with any third party, except the messaging aggregators and communication providers required to deliver the messages.
Full detail is in the Privacy Policy and the SMS Terms.