Privacy Policy

RydGenie is a transportation management platform operated by RenzaGroup. We provide software that limousine and private-car operators use to quote, book, dispatch and bill trips, and we provide the passenger-facing booking portal those operators offer their customers.

Where an operator uses RydGenie to serve its own passengers and drivers, that operator decides what data is collected and why; we process it on their behalf, on the terms in sections 10 and 11 of the Terms.

Where you deal with us directly — visiting this website, enquiring about a subscription, or subscribing as an operator — we decide those things, and this policy is what governs them.

We collect the following categories of personal information:

• Account information — name, email address, mobile number, role, and the operator you belong to.
• Operator business information — for the transportation companies who subscribe: company name and address, the names and contact details of the staff who administer the account, and subscription, invoice and payment records.
• Enquiry information — what you send us through the enquiry form: company name, contact name, work email, phone, fleet size, monthly ride volume and any notes.
• Trip information — pickup and drop-off addresses, stops, dates and times, flight numbers, passenger counts, vehicle preferences and any notes you add to a reservation.
• Payment information — billing name, address and the last four digits and brand of your card. Full card numbers are collected and stored by Stripe, our payment processor. They never reach our servers.
• Driver information — for drivers only: driver’s licence number, class, issuing state and expiration, home address and employment notes.
• Location information — for drivers only, and only while a driver is clocked in to a shift. See section 5.
• Communications — messages you send us, and records of the SMS and email notifications we send you.
• Technical information — IP address, browser and device type, and pages viewed, collected through server logs.

• To quote, book, dispatch, complete and bill trips.
• To send you the service messages described in section 4 — booking confirmations, driver status, and receipts.
• To authenticate you and keep accounts secure.
• To provide customer support.
• To bill, renew and support an operator's subscription, and to answer an enquiry about one.
• To meet legal, tax and insurance obligations.
• To detect and prevent fraud and abuse.
• To improve the service, using aggregated data that does not identify you.

We do not sell personal information, and we do not use it for targeted advertising.

If you provide your mobile number and opt in, you receive text messages about your trips — confirmations, driver status, changes and receipts. Opting in is never a condition of booking, and you can opt out at any time by replying STOP.

The sender is the transportation operator you booked with, whose program is named after them — for example Acme Limousine Ride Alerts. RenzaGroup provides the messaging platform and processes your number on their behalf; it never texts passengers under its own name. Message frequency varies by trip activity — typically 2 to 6 messages per reservation. Message and data rates may apply. Reply STOP to cancel. Reply HELP for help. Full details are in the SMS Terms.

Drivers using the RydGenie mobile application share their location so dispatchers can see where vehicles are and give passengers accurate arrival times.

Live position is visible to the driver’s own operator — dispatchers, operators and the platform administrator. A reduced trail is retained so a completed trip can be reconstructed for a billing or safety dispute, then deleted on the schedule in section 8.

We share personal information only as follows:

• With your operator. Your reservation, contact details and trip history are visible to the transportation company fulfilling your trip, and to the driver assigned to it.
• With service providers who process data on our instructions and are contractually barred from using it for their own purposes: Stripe (payments), Twilio (SMS), Clerk (authentication), Neon (database hosting), Vercel (application hosting) and Google Maps (addresses, routing and drive times).
• For legal reasons — to comply with a law, regulation, subpoena or court order, or to protect the rights, property or safety of any person.
• In a business transfer — if we are involved in a merger, acquisition or sale of assets, subject to this policy continuing to apply.

We do not sell or rent personal information, and we do not share it with data brokers or lead generators.

Card payments are processed by Stripe. When you enter card details they are transmitted directly to Stripe and are not stored on our systems; we retain only the brand and last four digits so you can recognise the card. Stripe’s handling of your data is governed by the Stripe Privacy Policy.

• Reservation, quote and invoice records: seven years, for tax and insurance purposes.
• Driver location trails: 90 days, then permanently deleted.
• Account records: for as long as the account is active, then 30 days after closure.
• SMS opt-in and opt-out records: retained for as long as required to prove consent, as messaging regulations require.

• Access, correct or delete the personal information we hold about you.
• Withdraw SMS consent at any time by replying STOP, or email consent by using the unsubscribe link.
• Request a copy of your information in a portable format.
• Object to or restrict certain processing.

To exercise any of these, email support@renzagroup.com. We will respond within the period the applicable law requires. We will not discriminate against you for exercising a privacy right.

If your trip was arranged through a transportation operator, that operator may also hold your information; we will pass your request to them where appropriate.

Data is encrypted in transit and at rest. Access is limited by role, so a driver sees only their own assigned trips and an operator sees only their own company’s data. No system is perfectly secure, but we work to protect your information and will notify you and the relevant authorities of a breach where the law requires it.

RydGenie is not directed at children under 13, and we do not knowingly collect their personal information. A minor may of course travel as a passenger on a booking made by an adult.

We will post any change on this page and update the date above. If a change materially affects how we use your information, we will give you notice before it takes effect.

Questions about this policy or your information: email support@renzagroup.com, call (323) 327-6009.