Terms & Conditions

These terms are a binding agreement between RenzaGroup (“we”, “us”) and the transportation company subscribing to RydGenie (“you”, “the operator”). They apply from the day you first use the service or pay an invoice, whichever is earlier.

By accepting them you confirm you have authority to bind your company. If you do not agree, do not use the service.

RydGenie is software. We give you a hosted platform for quoting, booking, dispatching, tracking and billing private ground transportation, together with the passenger-facing booking portal you offer your own customers under your own brand.

Your subscription covers unlimited administrator, dispatcher and driver accounts within your own organisation. You are responsible for everything done under them, for keeping contact details current, and for removing access promptly when someone leaves. Tell us at support@renzagroup.com if you suspect unauthorised use.

Accounts are for your organisation only. You may not resell, sublicense or share access with another transportation company, or use one subscription to dispatch for a business that is not yours.

You are the carrier of record for every trip you dispatch through RydGenie. You are solely responsible for:

• Holding and maintaining every licence, permit, operating authority and registration your jurisdictions require, and producing them on request.
• Carrying commercial automobile liability insurance at or above the limits your jurisdictions require, and any other coverage applicable to your operation.
• Vetting, qualifying, licensing, training and supervising your drivers, including background checks, licence verification and any drug and alcohol testing programme the law imposes on you.
• Maintaining and inspecting your vehicles, and keeping them roadworthy, insured and lawfully registered.
• Setting your own fares, surcharges, gratuity practice, cancellation windows and refund policy, and disclosing them to your passengers before they book.
• Complying with wage, hour and classification law in how you engage and pay your drivers.
• Handling passenger complaints, incidents, claims and safety matters arising from trips you perform.

Nothing in the platform substitutes for any of the above. Features such as conflict detection, licence expiry reminders and shift tracking are conveniences that assist your compliance; they do not perform it, and you may not rely on them as your control.

Money your passengers pay is yours. Card payments for trips are processed through your own Stripe connected account, settle to your bank, and are governed by your agreement with Stripe as well as these terms. You are the merchant of record for every fare.

Because the fare is yours, so are the consequences: chargebacks, disputes, refunds and any Stripe fees or reserves on those payments are yours to carry. We will give you the trip, dispatch and invoice records you need to answer a dispute.

Under the messaging model described in the SMS Terms, you are the sender. Your messaging programme is registered in your own name, sends from your own number, and is named after your company. We provide the platform and act on your instructions.

You are responsible for:

• Registering and maintaining your own brand and campaign with The Campaign Registry, and keeping the details accurate.
• Obtaining and keeping evidence of each passenger's consent before sending, and never treating consent as a condition of booking.
• Honouring STOP, HELP and every other opt-out and assistance keyword.
• Keeping to the use case you registered — a campaign registered as transactional may not carry marketing or promotional messages.
• Complying with the TCPA, CTIA guidelines, carrier requirements and any equivalent law that applies to you.

We may suspend messaging on your account immediately if a carrier or aggregator requires it, or if we reasonably believe your sending puts other operators’ delivery at risk.

Plans are a flat monthly subscription sized to the number of rides you run each month, and every plan includes every feature. Current plans and prices are published on the pricing page; the plan and price you signed up on are the ones that apply to you.

• Fees are billed monthly in advance, in US dollars, to the payment method on file, and are exclusive of any applicable taxes.
• The subscription renews automatically each month until cancelled under section 8.
• Ride volume is counted per calendar month across your whole organisation. If you exceed your plan's volume we will contact you to move you to the plan that fits, effective from your next billing date. We will not cut off dispatch mid-month for going over.
• We may change prices with at least 30 days' written notice. A change takes effect at your next renewal; if you do not accept it, you may cancel before then under section 8.
• If a payment fails we will tell you and retry. Access may be suspended if an invoice is more than 14 days overdue, and your data is retained under section 9 while suspended.

This section covers your RydGenie subscription. It does not cover trip fares — those are yours, and the cancellation and refund terms your passengers see are the ones you set and publish under section 4.

Approved refunds go back to the original payment method, normally within 5–10 business days once issued. If you think you have been charged incorrectly, contact us before disputing with your bank — we will investigate and correct genuine errors, and it is faster than a chargeback.

We may terminate for the reasons in section 18. If we terminate without cause, we refund the unused part of the month.

Your business data — your reservations, passengers, drivers, vehicles, rates, quotes, contracts and invoices — is yours. You grant us only the licence needed to host, process, transmit, back up and display it in order to run the service for you, and to act on your instructions.

We may use aggregated, de-identified data that does not identify you, your passengers or your drivers to operate and improve the platform. We do not sell your data, and we do not use it to compete with you or to solicit your passengers.

You may export your data at any time while your subscription is active. On termination we keep it available for export for 30 days, then delete it on the schedule in the Privacy Policy, except where we must retain records to meet a legal or tax obligation.

For personal information about your passengers and drivers, you are the controller and we are your processor. You decide what is collected and why; we process it only on your documented instructions, which these terms and your use of the platform constitute.

The processing we carry out for you is described below and lasts for the term of your subscription:

• Purpose — quoting, booking, dispatching, tracking, notifying and billing the trips you perform.
• Categories of data subject — your passengers, your drivers, and your own staff.
• Types of personal data — names, contact details, mobile numbers, pickup and drop-off addresses, trip history, billing details, and for drivers, licence details and location while clocked in to a shift.

We will:

• Process personal data only on your instructions, and tell you if we believe an instruction breaches applicable law.
• Keep the people who handle it bound to confidentiality.
• Apply the technical and organisational security measures described in the Privacy Policy, including encryption in transit and at rest and role-based access.
• Assist you, so far as is reasonable, with data subject requests, impact assessments and regulator enquiries.
• Notify you without undue delay after becoming aware of a personal data breach affecting your data, with the detail you need to meet your own notification duties.
• Delete or return your personal data at the end of the subscription, as described in section 9.
• Make available the information you reasonably need to verify our compliance with this section.

Driver location is collected only while a driver is clocked in to a shift, and clocking out stops it. That is a property of the platform, not a setting, and it applies to your drivers as it does to everyone’s.

You authorise us to engage the following subprocessors, each bound to obligations no less protective than those in section 10:

• Stripe — payment processing
• Twilio — text messaging
• Clerk — authentication and identity
• Neon — database hosting
• Vercel — application hosting
• Google Maps — addresses, routing and drive times

We will give you at least 30 days’ notice before adding or replacing a subprocessor. If you reasonably object on data protection grounds and we cannot offer an alternative, you may cancel under section 8 without further charge.

Each of us may learn the other’s confidential information — your rates, margins, client list and operational data; our non-public pricing logic, roadmap and security detail. Neither of us will disclose it except to people who need it and are bound to keep it confidential, or where the law compels disclosure. This survives termination.

The platform, its software, pricing logic, design and content are owned by RenzaGroup and protected by intellectual property law. Your subscription grants a limited, revocable, non-transferable right to use it for your own transportation business. You may not copy, reverse engineer, or use it to build a competing product. Feedback you give us we may use without obligation; your data stays yours under section 9.

We aim to keep the platform available at all times and will give reasonable notice of planned maintenance. Support is by email at support@renzagroup.com, included in every plan. We do not offer a contractual uptime guarantee; the credit in section 8 is your remedy for an extended outage.

You agree not to:

• Use the service unlawfully, or to arrange or conceal anything unlawful.
• Interfere with, probe or attempt to gain unauthorised access to the service or to another operator's data.
• Scrape, resell or redistribute the platform, its pricing logic or its content.
• Upload malicious code, or personal data you have no lawful basis to process.
• Dispatch trips you are not licensed and insured to perform.

Except as expressly stated, the service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted or error-free, that a quoted price or drive time will prove exact, or that conflict detection will catch every clash.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, arising from this agreement.

Our total liability for all claims in any twelve-month period is limited to the subscription fees you paid us in the twelve months before the claim arose. We are not liable for anything arising from a trip you performed, for your vehicles or drivers, or for your relationship with your passengers.

Nothing here limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud.

You will indemnify RenzaGroup against claims, damages and reasonable costs arising from the transportation you perform, injury or damage involving your vehicles, drivers or passengers, your breach of section 4 or section 6, your messaging, or your breach of these terms. We will indemnify you against a third-party claim that the platform itself infringes their intellectual property.

You may cancel at any time under section 8. We may suspend or terminate access if you breach these terms and do not fix it within 14 days of notice, if an invoice is more than 14 days overdue, if we are required to by law, or immediately where continued access risks safety, security or other operators’ service. Fees already owed survive termination, as do sections 9, 12, 13, 17 and 18.

These terms are governed by the laws of the State of Tennessee, without regard to conflict-of-laws rules. Disputes will be brought in the courts located there, and both parties consent to that jurisdiction. Contact us first — most issues are resolved quickly without formal process.

We may update these terms. We will post any change here with a new date and, for a material change, give you at least 30 days’ notice before it takes effect. Continuing to use the service after that means you accept the revised terms. If you do not, cancel under section 8 before they take effect.

RenzaGroup. Email support@renzagroup.com for legal notices, or support@renzagroup.com for billing and support, or call (323) 327-6009.